REFUND & REPLACEMENT POLICY
Personalized products are generally final sale.
Because APM Printing products are personalized and made to order, completed custom products are generally final sale. We will review a replacement or correction request when an item arrives damaged, contains a production defect or does not match the final approved order details.
Contact APM Printing within 3 calendar days of delivery. Include your order number, a description of the issue, clear photos of the product and photos of the shipping package. Keep all packaging until the review is complete.
We cannot replace or refund an order because of low-resolution customer files, spelling or information supplied by the customer, normal differences between screen colors and printed colors, or a design the customer approved before production. Changes requested after proof approval may require an additional fee.
Approved refunds are returned to the original payment method. Original shipping charges are not refundable unless APM Printing confirms that the order was incorrect or defective.
SHIPPING, DELIVERY & PICKUP
Shipping is calculated separately at checkout.
Production time begins after payment, required files and any requested proof approval are received. Carrier delivery times are estimates and begin after the order ships.
Shipping is available only to destinations shown at checkout. Customers must enter a complete and accurate address. International customers are responsible for applicable duties, taxes, customs or carrier fees unless checkout explicitly states that they are included.
Local pickup and local delivery may be available for eligible Port St. Lucie ZIP codes: 34952, 34953, 34983, 34984, 34985, 34986, 34987 and 34988. Wait for a ready notification before collecting a pickup order.
APM Printing is not responsible for carrier or weather delays, or packages marked delivered by the carrier. Contact us promptly if a package is damaged, missing or delayed so we can help with the carrier claim process.
PRIVACY POLICY
Your order details are used to create and deliver your purchase.
APM Printing and Shopify may process information you provide when you browse, contact us or place an order, including contact details, shipping information, order selections, personalization text and uploaded design files.
We use this information to process payments, create personalized products, send proofs and order updates, arrange pickup or delivery, provide support, prevent fraud and meet legal obligations. Payment providers process payment details through secure checkout.
Information may be shared with Shopify, payment providers, carriers and service providers only as needed to operate the store and fulfill orders. We do not post customer photos on social media unless the customer explicitly selects Yes for social media permission.
To ask about your personal information or request a correction, use the contact form above. Shopify's published privacy policy applies whenever it is available from the footer.
CUSTOM ORDER TERMS
Customers are responsible for submitted content and approvals.
By submitting a photo, logo, name, design or other file, the customer confirms that they have permission to use it. The customer is responsible for the accuracy, spelling and quality of submitted content.
If proof approval is selected, the customer must review names, dates, spelling, layout, colors and product details. Approval authorizes production, and a delayed approval can delay the order.
APM Printing may refuse content that is unlawful, infringes intellectual property rights or cannot be reproduced at an acceptable quality. Prices, product availability and delivery estimates may change before an order is placed.
Submitting an order confirms acceptance of the product details, price, shipping selection and these terms. Contact APM Printing before ordering if you need clarification.
